The United Kingdom’s holistic approach to digital development

Challenge

By the mid-2010s, the United Kingdom’s former Department for International Development (DfID) had accumulated over a decade’s worth of experience in applying digital approaches to its sectoral programmes, notably in health, education, agriculture, financial services and humanitarian interventions, with some significant impact. For example, it supported the digital innovation process that led to M-Pesa’s mobile money revolution in Kenya, which subsequently went global. which subsequently went global. However, DfID did not yet have a comprehensive and coherent approach to digital development, with advisory knowledge and practical experience for programme design and delivery being concentrated in just a few thematic areas. DfID needed to address the challenge of defining a holistic, comprehensive approach to digital development as a cross-cutting enabler of economic and social development in partner countries. This strategic shift was also needed to raise digital development awareness and capability across multiple teams and layers of the organisation.

Approach

DfID’s 2018-2020 Strategy “Doing Development in a Digital World" focused on better use of digital technologies to amplify programme impact and enhance value for money in sectors such as education, financial inclusion, health and agriculture. It advocated for the adoption of the International Digital Principles and highlighted the importance of the “leave no-one behind” agenda. It also covered the internal digital transformation of DfID.

DfID created a dedicated policy and programming team covering “digital, emerging technologies and innovation for development”. The team organically evolved from a cabinet-style advisory function to a unit housing most of the digital, technology and innovation expertise. Its digital sub-team focused on raising awareness of digital development, conducting diagnostics and research, consulting internally and externally, and elaborating on emerging evidence of digital development interventions.

The implementation of the strategy generated insights, built awareness and capacity in the organisation, and highlighted the need for a more integrated, holistic approach. In September 2020, the DfID and the Foreign and Commonwealth Office (FCO) merged to form the Foreign, Commonwealth and Development Office (FCDO). Since then, the FCDO has worked to incorporate lessons learnt from the implementation of the first digital development strategy into its new policy framework. The refreshed digital development policy framework takes a more cross-cutting view of digital as a key enabler of development, and has identified four strategic objectives:

• Digital inclusion: promoting inclusive and affordable connectivity, basic digital literacy and skills, and locally-relevant digital content or services for underserved communities – with an emphasis on gender, disability, remote location and other exclusion factors.

• Digital transformation: supporting the broad processes of digital transformation of government, the economy and society in partner countries.

• Digital responsibility: ensuring that engaging with digital technologies is safe and secure for populations in partner countries, and that capacity is built to manage the risks and challenges, threats and harms that cyber space can present.

• Digital sustainability: reducing the environmental costs of digital technologies and infrastructure, while leveraging digital approaches to strengthen local capacity for climate change resilience and adaptation.

Results

• A refreshed FCDO digital development policy framework, which is expected to underpin a future digital development strategy. This is aimed to provide guidance for the newly merged department on how to address digital development while also highlighting its relevance to wider objectives of the UK government.

• Increased awareness amongst DfID’s and FCDO’s policy teams and overseas network of the role of digital technologies in enabling economic and social development in partner countries.

• The identification, design and delivery of new interventions, including a new portfolio of programmes aimed at promoting models and enablers of inclusive, responsible and sustainable digital transformation. These include cross-government collaboration and new partnerships with local and international stakeholders in digital development to support country-level and cross-country work.