The Servicio Público de Empleo Estatal (SEPE), Spain’s public employment service, designed and adopted a new digital tool for employment counsellors, the Send@ tool, aiming to improve employment outcomes for job seekers. The tool was developed by SEPE in 2020, with the goal of being eventually rolled out for any job counsellor in any of the 17 regional Public Employment Services.
In order to design and conduct the impact evaluation of the tool, Spain requested technical support to the European Commission through the Structural Reform Support Programme (SRSP) The OECD and the European Commission’s Directorate-General for Structural Reform Support (DG-Reform) have provided support to SEPE and the Ministry of Labour and Social Economy (MITES) since December 2020 (under framework delegation agreement REFORM/IM2020/004). The broader objective of this project is to support the efforts of Spanish authorities to define and implement appropriate processes and methodologies by taking into account good practices of and lessons learned by other countries in addressing similar situations. This project builds on a preceding technical support project “Modernisation of the management of statistical and analytical information at the Spanish Ministry of Labour, Migration and Social Security” (Contract number SRSS/S2019/036) which was funded by DG Reform and implemented by the OECD in cooperation with the European Commission. The previous project mapped the rich administrative data collected by the Spanish authorities and outlined a roadmap for implementing an impact evaluation framework. The current project with MITES and SEPE is conducted in parallel with technical support provided to the Spanish Ministry of Inclusion, Social Security and Migrations (MISSM) for the assessment and impact evaluation of some aspects of the new Minimum Income Scheme.
