In 2018, Estonia began implementing a range of surveys to measure different stakeholders’ satisfaction with the education system. The surveys cover all levels of the system, from pre-primary to upper-secondary and vocational education and training, and capture the views of learners, parents, and teachers. Questions cover aspects relating to the school environment, student learning, and student well-being. Schools and school owners receive a report summarising the results from their school across different stakeholder groups and comparing these to the national average. At the system level, the aggregated data is used to measure progress in Estonia’s Lifelong Learning Strategy, which contains an indicator for stakeholder satisfaction. In this sense, the surveys support the improvement of individual institutions at the same time as informing strategic improvement at the system level.
In a similar vein, Estonia collected stakeholder feedback on distance learning and other forms of emergency provision in the early stages of the COVID-19 pandemic. Estonia gathered data on teachers’ experiences of distance learning in the first week of school closures and used this to develop recommendations for implementing remote learning. This was followed by a broader study on distance learning conducted by the Ministry of Education and Research and the University of Tallinn, which made longer-term recommendations for school development and the organisation of learning. The study drew on qualitative case studies and a national survey of students, teachers, parents, and school leaders.
Further reading: OECD (2020[6]), Education Policy Outlook: Estonia, http://www.oecd.org/education/policy-outlook/country-profile-Estonia-2020.pdf (accessed on 28 October 2021).