Karriereveiledning.no (career counselling): Online career guidance portal

Abstract

Karriereveiledning.no provides free and anonymous drop-in career guidance via chat, telephone, webinars and website content, such as interactive tools (like job interview trainer and cover-letter developer), videos and articles. The platform focuses on assisting users to discover and comprehend career information and facilitate informed decisions about their career paths.

Users are offered questionnaires and educational videos as well as guidance from career counsellors by phone or chat. There are also AI powered tools to develop cover letters based on jobs and user CVs and job trainer interviews.

Karriereveiledning.no uses a situation-based approach to provide self-help resources to a range of users. The aim is to create resources based on the situations that users find themselves in. Karriereveiledning.no uses its database of anonymous chat conversations as a resource for content generation that helps the content to be user centred.

Resource overview

Website: Karriereveiledning.no

Karriereveiledning.no is typically used in Career Education classes within schools, but students can also contact the service outside of class periods. The platform is used in various was by schools including:

• Quizzes: These are designed to identify and address common misconceptions related to educational and career pathways. Schools sometimes use these quizzes multiple times a year for ongoing student engagement and reflection.

• Interactive tools: These are designed to provide insight and assist users in identifying what is important to them when making career choices.

• Educational videos: The website hosts videos that can help to encourage class discussions on topics, such as "What does the choice of high school mean for the future?"

Additionally, there is a chat service, which can be used for:

• Career guidance chats: Students can chat with a career counsellor and bring the transcript to their school career advisors for further discussion.

• Parental support: It can be used as a resource for parents to discuss their children’s high school choices with professional counsellors.

• Career advisors at schools can also use the resource to discuss cases with career counsellors to explore specific opportunities.

Description of technology

The Karriereveiledning.no provides a range of online tools, from written and visual information to interactive tools such as quizzes and self-assessments. Completed interactive tools can be downloaded or exported via email for further self-study.

Webchat and telephone guidance sessions are hosted via a contact centre service that is embedded into the Karriereveiledning.no website. These services are used for one-to-one guidance sessions with career guidance counsellors. All web chat sessions can be exported by the user for further self-study.

Karriereveiledning.no also offers an Open AI-based Cover Letter generator and job interview trainer. The cover letter generator can help users create a first draft of a customised cover letter based on a job advertisement and their CV. The job interview trainer provides users with customised job interview questions based on job advertisements. This service aims to allow users to practice and get better accustomed to the job interview process.

How the resource makes career guidance more effective, efficient and/or equitable for students

The objective of Karriereveiledning.no is to provide easier access to career guidance regardless of age, place of residence, work and educational situation. It does this by providing tools and guidance to users that are necessary for making an informed decision regarding their career. The guidance service is completely anonymous and provided on a drop-in basis, providing a low threshold for users to get in contact with a career counsellor. Since career counsellors in the service have access to one another’s live webchats, they can provide support and input to ongoing guidance sessions. With the aim of providing a greater assurance to the quality of guidance provided.

Challenges or potential barriers to use

The resource is currently only available in Norwegian.

The resource is free of charge

Additional details

 

Has the resource been…	Yes or No?	Description	Link
…informed by research?	No
…funded by government?	Yes	The service is funded The Norwegian Ministry of Education and Research and operated by the Directorate for Higher Education and Skills.
…recognized by peers?	No
…evaluated?	Yes	The service is evaluated through biennial user surveys completed by our colleagues at Utdanning.no (Education Norway). The guidance model used by counsellors in the service was the subject of a master’s research report completed in 2023 (will be published in 2024).	Survey for internal use. Research report. In Norwegian language, with an English summary: https://openarchive.usn.no/usn-xmlui/handle/11250/3121341

This resource is government supported.

Disclaimer: This content is provided by the submitting organisation.