In recent years, a number of consumer product safety authorities have established product safety pledges with online marketplaces as a new way to better protect consumers from the risk of purchasing unsafe products that may be available on those platforms. Product safety pledges involve online marketplaces committing to actions to better protect consumers that go beyond their existing legal obligations (e.g. removing unsafe product listings within a specified timeframe upon notification).

This policy guidance builds on a 2021 Communiqué from the OECD Working Party on Consumer Product Safety calling for the development of further such pledges globally and outlining key commitments for greater consistency. It provides practical examples on how each of the Communiqué’s four key commitments can be implemented and highlights strategies to ensure that pledges are successful in both the short and long term.