Consumer Finance Risk Monitor

Annex B. Methodological notes for selected figures

Figure ‎2.1. Risks stemming from the operating environment

All respondents are represented in the graph. For full list, see Annex A.

Figure ‎3.1. Demand-side risks

All respondents are represented in the graph. For full list, see Annex A.

Figure ‎4.1. Conduct risks

All respondents are represented in the graph except Singapore. For full list, see Annex A.

Figure ‎4.2. Regulatory and supervisory actions taken in 2022 to address poor value financial products and services

Responding jurisdictions:

 

Brunei Darussalam	Ireland	Romania
Canada	Israel	Serbia
Finland	Japan	Slovak Republic
France	Lithuania	Slovenia
Germany	New Zealand	South Africa
Hungary	Peru	Spain
Indonesia	Portugal	United States

Figure ‎4.3. Regulatory and supervisory actions taken in 2022 to address the lack of or ineffective disclosures

Responding jurisdictions:

 

Australia	Ireland	Peru
Austria	Israel	Romania
Brazil	Italy	Rwanda
Brunei Darussalam	Mauritius	Slovenia
Canada	Mozambique	Spain
Finland	Myanmar
Greece	Nigeria

Figure ‎4.4. Regulatory and supervisory actions taken in 2022 to address poor advice and failure to perform suitability assessments

Responding jurisdictions:

 

Bulgaria	Ireland
Canada	Japan
Colombia	Mauritius
Finland	Mozambique
Greece	Myanmar
Hong Kong (China)	Portugal
Hungary	Rwanda

Figure ‎4.5. Regulatory and supervisory actions taken in 2022 to address unsuitable product design

Responding jurisdictions:

 

Australia	Nigeria
Brazil	Peru
Chile	Poland
France	Romania
Indonesia	South Africa
Luxembourg	Spain
Myanmar

Figure ‎4.6. Tools used to monitor conduct risks

All respondents are represented in the graph. For full list, see Annex A.

Figure ‎4.7. Effectiveness of tools used to monitor conduct risks

All respondents are represented in the graph except Finland, Sweden, United Kingdom and United States. For full list, see Annex A.

Figure ‎5.1. Products and services giving rise to consumer detriment in the banking sector

All respondents are represented in the graph except the following. For full list, see Annex A.

 

Canada	Myanmar
Finland	Netherlands
Israel	New Zealand
Japan	Singapore
Luxembourg	Slovenia
Mauritius	South Africa

Figure ‎5.2. Products and services giving rise to consumer detriment in the credit sector

All respondents are represented in the graph except the following. For full list, see Annex A.

 

Brunei Darussalam	New Zealand
Canada	Nigeria
Greece	Romania
Japan	Singapore
Mauritius	Slovenia

Figure ‎5.4. Products and services giving rise to consumer detriment in the insurance sector

All respondents are represented in the graph except the following. For full list, see Annex A.

 

Finland	Nigeria
Indonesia	Portugal
Mauritius	Serbia
Mozambique	Singapore
Myanmar	Spain
Netherlands	Thailand
New Zealand	United States

Figure ‎5.5. Products and services giving rise to consumer detriment in the investments sector

All respondents are represented in the graph except the following. For full list, see Annex A.

 

Colombia	New Zealand
France	Nigeria
Germany	Rwanda
Luxembourg	Serbia
Malaysia	Singapore
Mozambique	Thailand
Myanmar	United States

Figure ‎5.6. Products and services giving rise to consumer detriment in the pensions sector

Responding jurisdictions:

 

Austria	Peru
Bulgaria	Rwanda
France	Slovenia
Hong Kong (China)	South Africa
Hungary	Spain
Israel	Sweden
Lithuania	United Kingdom
Mauritius

Figure ‎6.1. Total volume of complaints

Responding jurisdictions:

 

Australia	Mozambique
Bulgaria	Myanmar
Canada	Nigeria
Chile	Poland
Colombia	Portugal
France	Romania
Hungary	Rwanda
Indonesia	Singapore
Israel	Slovak Republic
Lithuania	South Africa
Malaysia	Spain
Mauritius	United States

Figure ‎6.2. Top five subjects of consumer complaints in the banking and payments sector, by recipient of complaint

All respondents are represented in the graph except the following. For full list, see Annex A.

 

Brunei Darussalam	Mozambique
Colombia	Myanmar
Greece	Singapore
Japan	Slovenia
Mauritius	Sweden

Figure ‎6.3. Top five subjects of consumer complaints in the credit sector, by recipient of complaint

All respondents are represented in the graph except the following. For full list, see Annex A.

 

Brunei Darussalam	Rwanda
Greece	Singapore
Ireland	Slovenia
Japan	Sweden
Mauritius	United Kingdom
Romania

Figure ‎6.4. Top five subjects of consumer complaints in the insurance sector, by recipient of complaint

All respondents are represented in the graph except the following. For full list, see Annex A.

 

Brunei Darussalam	Rwanda
Greece	Serbia
Japan	Singapore
Mauritius	Slovenia
Mozambique	Sweden
New Zealand	Thailand
Nigeria	United States
Portugal

Figure ‎6.5. Top five subjects of consumer complaints in the investments sector, by recipient of complaint

All respondents are represented in the graph except the following. For full list, see Annex A.

 

Brunei Darussalam	Serbia
Japan	Singapore
Mozambique	Slovak Republic
Myanmar	Slovenia
New Zealand	South Africa
Nigeria	Sweden
Poland	Thailand
Rwanda	United States

Figure ‎6.6. Top five subjects of consumer complaints in the pensions sector, by recipient of complaint

Responding jurisdictions:

 

Australia	Israel
Austria	Italy
Bulgaria	Lithuania
Colombia	Mauritius
France	Peru
Germany	Romania
Hong Kong (China)	South Africa
Hungary	Spain
Ireland	United Kingdom

Figure ‎7.1. Change in the number of reported financial scams and frauds, 2021 to 2022

Responding jurisdictions:

 

Australia	Indonesia	Romania
Brazil	Israel	Rwanda
Bulgaria	Lithuania	Serbia
Canada	Luxembourg	Singapore
Colombia	Malaysia	Slovak Republic
Finland	Mauritius	Spain
Germany	Mozambique	Sweden
Greece	Nigeria	Thailand
Hong Kong (China)	Peru	United Kingdom
Hungary	Portugal

Figure ‎7.2. Top types of financial scams and frauds, by number of people affected

Responding jurisdictions:

 

Australia	Indonesia	Poland
Austria	Ireland	Portugal
Brazil	Italy	Romania
Brunei Darussalam	Lithuania	Rwanda
Bulgaria	Luxembourg	Serbia
Canada	Malaysia	Singapore
Chile	Mauritius	Slovak Republic
Colombia	Mozambique	Spain
Finland	Myanmar	Sweden
France	The Netherlands	Thailand
Germany	New Zealand	United States
Greece	Nigeria
Hungary	Peru