The digital transformation is bringing disruptive change for the economies, societies and public sectors across OECD countries. An unprecedented wave of technological change is affecting the structures and organisations of both businesses and public administrations. Governments have to anticipate, embrace and manage this transformation if they do not want to be outpaced, provide outdated services or run the risk of policy failures. Public sector organisations need to be able to provide services and solutions that match citizens’ expectations if they want to maintain or reinforce public trust.
Mexico must to continue to integrate digital tools and approaches into the fabric of the state to become more agile, open and responsive as it adapts to an age of digital disruption.
This report raises questions and provides policy recommendations to help Mexico achieve further progress in digital government. In particular, it underscores the importance of a governance framework that supports sustained and sustainable policies to benefit Mexican citizens and bolster public trust.
With a growing broad understanding of the implications of digitalisation for government and the public sector, Mexico has engaged with the OECD to make its digital ambitions a reality. The office for Coordination of the National Digital Strategy, within the Office of the President, and the Ministry of Public Administration have played a key role in providing leadership. Since 2012, Mexico has delivered results in line with the objectives of the National Digital Strategy. The positive outcomes of initiatives such as Gob.mx (the central public service delivery portal) and Próspera Digital (a digital inclusion programme) have paid off. The achievements in terms of the open data policy are reflected in Mexico’s fifth place ranking in the 2017 edition of the OECD Open, Useful and Re-usable data (OURdata) Index, and are clear proof of how policy investments have delivered results.
The digital transformation of the Mexican public sector should remain a priority to secure enhanced efforts and greater benefits for Mexican citizens. Maintaining an effective governance framework will be crucial for avoiding setbacks caused by inaction. Like other countries, Mexico needs to ensure the right leadership and governance arrangements to sustain and accelerate digitalisation efforts and avoid being left behind as OECD countries move ahead in the digital transformation of their public sectors.