This policy paper introduces the OECD Online Dispute Resolution (ODR) Framework, exploring how digital technologies and data can support dispute resolution within and beyond court systems, thereby enhancing access to justice for all. It elaborates on three pillars - governance, policy levers, and ethics and safeguards - offering comprehensive guidance to countries on integrating ODR. The framework aims to assist countries in improving the seamless transfer of information across various dispute resolution mechanisms. The paper provides a strategic approach to developing ODR, including best practices for governance, robust legal frameworks, and ethical standards to ensure fairness and transparency. It highlights the successful implementation of ODR globally, demonstrating its potential to make justice more efficient and accessible to all.
OECD Online Dispute Resolution Framework
Policy paper
OECD Public Governance Policy Papers
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Country note10 July 2024