The report was produced by the OECD Public Governance Directorate (GOV) under the leadership of Marcos Bonturi, Director, and Nick Malyshev, Head of the Regulatory Policy Division of GOV. It was managed and drafted by Paul Davidson as part of the Measuring Regulatory Performance Programme headed by Christiane Arndt-Bascle, within the Regulatory Policy Division.
Manuel Gerardo Flores Romero and Adriana Garcia were responsible for completing the Mexican Tu Empresa case study. Benjamin Gerloff was responsible for liaison and drafting of the German Informationsportal für Arbeitgeber case study. Giovanni Borraccia assisted in the drafting of the ePortugal case study. Background research was provided by Boris Jaros. The report was prepared for publication by Jennifer Stein.
The OECD Secretariat extends its thanks to guidance provided by João Vasconcelos and Benjamin Welby of the Digital Government and Open Data section of the Reform of the Public Sector Division, within the Public Governance Directorate. In particular in providing input into the survey questionnaire and for very useful feedback on the draft report. The report further benefited from comments by Christiane Arndt‑Bascle, Daniel Trnka, and Nick Malyshev, as well as by members of the OECD Regulatory Policy Committee. The Secretariat extends thanks in the preparation of the Annex on cross-border services in the European Union to Vesa Vanhanen, DG for Internal Market, Industry, Entrepreneurship and SMEs – Digitalisation of the Single Market, Belgium.
The Secretariat pays particular thanks to all of the government officials involved in the case studies. The report has greatly benefited from the comprehensive responses to an initial survey, which was supplemented by open and frank discussions that have helped to highlight challenges and various solutions to practical issues in establishing, implementing, and reviewing one-stop shops. These are Wai Fai Lee, Candace Marzano and Pierre Pharand of Innovation, Science and Economic Development Canada; Wendy Birkinshaw Malo, Cheryl Meek, Kate Lalumiere, and James McKenzie of Employment and Social Development Canada; Harald Flex, ITSG GmbH, Germany; Monika Wittstock, Federal Ministry of Labour and Social Affairs, Germany; Ola Grønning and Live Heltberg of the Ministry of Local Government and Modernisation, Norway; Cláudia Gonçalves Barroso, Ana Cláudia Pereira, André Lapa, Jorge Sousa and Liliana Onofre of the Administrative Modernization Agency, Portugal; Farah Hussain, Nick Kalisperas and Jessica McEvoy of the Government Digital Service, United Kingdom; Niall Boyle and Heather Woodward of the Office for Product Safety and Standards, part of the Department for Business, Energy & Industrial Strategy, United Kingdom.
The Secretariat thanks both the Government of Canada and the Government of Norway for providing funding to undertake the project.