This report was prepared by the OECD Public Governance Directorate (GOV) under the leadership of Elsa Pilichowski, Director. It was co-ordinated by Alexis Durand and drafted by Alexis Durand and Filippo Cavassini, with inputs from Nick Malyshev and Anna Pietikäinen. Special thanks go to Lorenzo Casullo and Faisal Naru for their significant contributions to earlier versions of the draft and their work leading up to this version. The report was prepared with the encouragement and support of János Bertók, Deputy Director, GOV, and Nick Malyshev, Head of the Regulatory Policy Division, GOV. Jennifer Stein co-ordinated the editorial process and Andrea Uhrhammer provided editorial support.
The team benefited from the expertise of peer reviewers, who participated in four in-person and virtual missions to Scotland and provided extensive inputs and feedback throughout the development of the review: Adam Wilson, Chief Executive Officer, the Essential Services Commission of South Australia; Ulrike Britton, Chief Director, Development and Infrastructure, National Treasury of South Africa; Jean-Yves Ollier, Maître des requêtes, the French Supreme Court for administrative law (Conseil d’État); and Anne Yvrande Billon, Director of Economy, Markets and Digital at the French regulatory authority for electronic communications, postal services and press distribution (L'Autorité de régulation des communications électroniques, des postes et de la distribution de la presse, Arcep), who participated as a peer from 2017-2020.
The report would not have been possible without the support of WICS, its staff, and other participants in the SRC21 process since the beginning of the engagement in 2017. The team would like to thank in particular the following colleagues at WICS for their valuable assistance in collecting data and information, for their support and flexibility in organising and conducting the team’s missions remotely, as well as for providing feedback at different stages of the review: Alan Sutherland (Chief Executive), Donald MacRae (Chair of the Commission), Jo Armstrong (Board Member), Ian Tait (Deputy Chief Executive), David Satti (Assistant Director), Colin McNaughton (Assistant Director), Donna Very (Assistant Director), Claire Nichols (Assistant Director), Stephanie Capaldi (Communications and Central Office Manager), Joanne Burns (Senior Business Support Officer), and Marie Gardner (Senior Business Support Officer).
SRC21 benefited from the enthusiasm and dedication of participants and observers to the process, and the same can be said for this review. The authors would like to thank the following individuals for participating in interviews and providing comments, and for their openness throughout the review. From the Scottish Government: Jon Rathjen (Deputy Director, Water Policy & Climate Change and Energy Directorate Operations) and Bob Irvine (former Deputy Director Climate Change & Water Industry). From Scottish Water: Douglas Millican (Chief Executive Officer), Simon Parsons (Director of Strategic Customer Service Planning), Tom Harvie-Clark (General Manager of Strategy and Economic Regulation), Brian Lironi (Director of Corporate Affairs), Molly Horsley (Senior Lead, Customer), and Rob Mustard (Director of Digital). From the Scottish Environment Protection Agency: Jennifer Leonard (Water Industry Planning Unit Manager) and Nathan Critchlow-Watton (State of Environment Unit Manager). From the Customer Forum: Sam Ghibaldan (Director), Peter Peacock (former Chair), and Agnes Robson (former Chair). From Citizens Advice Scotland: Gail Walker (Water Policy Team Manager). From the Drinking Water Quality Regulator for Scotland: Sue Petch (Drinking Water Quality Regulator). The OECD team also met with other institutions and individuals over the years and would like to thank all for their time and inputs to the review.