Over the last two years, many tourism and hospitality related legislation have been modified either to improve the management of tourism or, to align legislation to EU directives. The new laws establish two funds, for tourist boards in less developed areas and to create clusters of tourist boards. Another major change is the devolution of tourism taxation to regional level, giving County Assemblies the responsibility to set tax rates in their respective areas.
New structures relating to the management of the tourist board system will come into force in 2020, enabling financial incentives for clusters of tourist boards and changes in the roles of local and regional boards. Local bodies will have more operational control over product development, information and distribution, while regional boards will be responsible for strategic planning and development, research and marketing. The national Tourist Board will focus on international marketing.
Regarding cross-government policy development, the Ministry of Tourism has played an important role in the development of the new Croatian Development Strategy 2030, where tourism is an integral component. Empowerment of the Tourism Sector is one of the strategic goals of the 2030 Strategy. The aim is to achieve a multiplier effect on the Croatian economy via linkages throughout the tourism value chain.
The current Tourism Development Strategy 2020 has the following aims:
To improve the tourism product and raise quality through investment, innovation, smart specialisation and sustainability.
To position the Croatia brand strongly in international markets, increase shoulder and off-season turnover, increase average spend and support the private sector.
Preparations are underway for the development of a new tourism strategy. Action plans stemming from existing work have helped create a network of stakeholders focused on the development of new products and destinations. Besides three sessions of the Working Group on Tourism, the session of the Leadership group on Tourism has also been held. The Working group includes representatives from professional business associations, while the Leadership group directly includes representatives of the business sector. These groups provided inputs and constructive proposals to better prepare implementation mechanisms, strategic reforms and strategic projects, in order to achieve the defined strategic goal on tourism. The Ministry of Tourism is currently developing the overall strategic project to achieve this and expects the Strategy to be adopted by the Government at the beginning of 2020. The drafting process will start after the adoption of the National Development Strategy 2030, as it will be in line with the 2030 Strategy’s strategic tourism goals.
Croatian Tourism faces a number of challenges:
Lack of workers - 64% of employers report difficulties in finding suitable staff.
Building overdevelopment – Newly built accommodation in some areas along the coast is causing environmental degradation, with impacts on water consumption and traffic.
Congestion and waste management - Cruise ships have created potential social concerns as tourism in Croatia is rooted in destinations where local populations share resources.
Seasonality and unbalanced geographic spread – The season is concentrated between June and September, with coastal resorts accounting for 89% of all tourist arrivals and 95% of all overnight stays. Croatian tourism is directly connected to the sun and sea product and has insufficient innovative and high quality products elsewhere, despite a rich abundance of natural and cultural resources that could support diversification.
These issues are being addressed in a number of ways by the Ministry of Tourism:
HRK 65 million is being allocated to 42 projects to encourage adult education institutions (and other) to attract vulnerable groups into the labour market. A network of regional centres of competence in tourism is also being established as hubs of learning involving industry, academia and other institutions. In addition to providing formal vocational education, the centres will train trainers, encourage flexible and continuous learning and target disadvantaged groups. The government has also exempted companies from VAT on food and accommodation costs for seasonal workers, enabling an increase in salaries for these workers and further incentive to work in the sector.
To encourage diversification, the Tourism Development Fund facilitates the development of public infrastructure and public visitor attractions to improve the quality of tourism products. A range of projects have been funded over the last three years for the improvement of beaches and lakesides, cycling infrastructure, interpretation and visitor centres. Cycle tourism has been a national priority with a network of cycle routes for tourists being developed around the country, also contributing to the health of the local population. The Ministry is also revising regulations to enable mandatory classification to cover new trends for different types of accommodation to boost the quality and visibility of accommodation in less visited places.
Impacts of intensive tourism development are being addressed with a multifaceted approach involving research and collaboration with partners from the Croatian Sustainable Tourism Observatory. The European Tourism Indicator System is being applied to monitor levels of sustainability at regional and local levels using 15 baseline indicators focused on social, economic, environmental and spatial sustainability. Additionally, the Ministry is collaborating with seven other Mediterranean countries on SMARTMED projects to address key challenges of seasonality and over-development.
Croatia has also taken a comprehensive approach to redefining its tourism administration system, and it is digitalising the national information infrastructure through the e-Tourism project (Box 1.15). This is focused on the development of eight linked public sector e-services in tourism, providing information for civil servants and linking the processing of several public bodies into an integrated system.
