Business plan template:
1. Introduction
2. Vision, Mission and Values
3. Internal and external environment (SWOT and PESTEL analysis)
4. Objectives
Objective 1: (For instance:) Reduce non-revenue water (description of the objective and the associated 2-3 Key Performance Indicators)
Objective 2: (For instance:) Optimise staff and organisational structure
Objective 3: (For instance:) Improve customer service and dialogue
Objective 4: (For instance:) Develop as a regional operator
Four objectives together providing for integrated results
5. Objective 1:
5.1 Best practice and current performance
(description of best practice and current performance for each of the 6-10 dimensions/activities associated with progress on that key objective)
5.2 Closing the gap
(definition of projected progress over forecast years)
5.3 Milestones: Annual defined level of achievement (a table showing a list of milestones for each of the dimensions for each forecast year)
6. Objective 2: etc.
7. Implementation
8. Financial viability (based on financial model – see Figure A B.1)
